Frequently Asked Questions

Frequently Asked Questions – From time to time we get asked questions about the products we sell. Here are a few of the more popular question.

If you don’t find the answer your looking for, please call one of or friendly sales advisers on 01208 816 827 who will be more than happy to help you. Alternatively, please use the contact form below.


Q. What types of Cornish Firewood do we sell?

Our wood except for Ash is split and process on-site. We supply Ash, Beech, Southern Beech, Birch, Cherry and Oak Hardwoods. We also sell Larch, Spruce and Douglas Fir Softwoods.


Q: How many logs will I get in a net?

Our standard 8 Inch length log, which is the ideal size for most modern Log Burners (99%). Each of our nets contains approx 11 to 14 logs depending on individual log size.


Q. Why should I Burn Logs?

Burning Kiln Dried Logs is much more environmentally friendly than burning Fossil Fuels including Coal, Oil or Natural Gas. Using Kiln Dried logs is an excellent, sustainable source of energy. It’s happily almost completely carbon neutral. Every tree we fell, we plant three in its place, which will in-turn absorb carbon dioxide as it grows.


Q. Should I buy Part Seasoned or Kiln Dried Logs?

Although we have part seasoned available, we recommend that you always burn Kiln Dried Logs. They will burn a lot hotter than the part seasoned alternative as they have a higher calorific value and less moisture in the log. Less moisture means a hotter burn.

Kiln dried Logs will also help to keep your burning appliance cleaner and free from carbon deposits. It will reduce the amount of tar and other residue building up in your chimney. This will help reduce the risk of chimney fires.

Burning Part Seasoned means that they have a higher moisture content, which will reduce the amount of heat produced per log.


Q. Is it better to burn Softwood or Hardwood?

Both types of logs are great to burn. Generally, Hardwood will burn longer and hotter than the Softwood because it’s a more dense wood. Softwood is great too, but will generally burn through a little quicker. Softwood is great for the novice burner or those customers who struggle with lighting their fires.

Although Hardwood tends to be cost a little more. Longer burns means less filling up of your appliance, so the savings on using softwood over the Hardwood can be minimal.

Many of our customers buy a mix of Hardwood and Softwood because they like to start their fire on softwood and then move onto Hardwood.


Q: What’s the difference between a Kiln Dried, Seasoned and Unseasoned log?

Unseasoned logs are logs just cut from the tree and have a high moisture content above 45%. It is not recommended to burn these logs at this stage. A seasoned Log has been stored for 6 to 12 months which should have a moisture content between 20% – 45%. Kiln dried logs should have a moisture content below 15%. As a result, Kiln Dried logs will burn hotter and for longer.


Q: I want to season my own logs, how do I do it?

Seasoning your own logs can take up to six months to a year depending on the current moisture content and how you store them. For best results always keep your logs stacked in a log store. To season your own logs, ensure they are stored in a well ventilated, cool, dry area. Add a little time and you will eventually have a log suitable for burning.


Q: What will happen if my kiln dried Logs get rained on?

You Kiln Dried logs a dried from the centre out in our kilns and will take some time to become ‘Wet Through’ again, even if they appear so. A small amount of rain shouldn’t affect them providing they are not left outside for any significant period. If you do find that your logs become wet on the outside, ensure they are left undercover for a day or so and they should be back to their original state.


Why do we sell in Cubic Metres instead on Tons?

Lower moisture contents mean that your logs weigh less and burn better. So we take a lot of care to ensure that your kiln dried logs have a moisture content below 15%. They therefore weigh a lot less than the same volume of part seasoned logs. All in all, buying in volume will work out a lot cheaper and you will receive more logs than buying in weight.


Q: What’s the difference between Propane and Butane?

Propane (Red Bottles) – Used for Off Grid Heating, LPG Gas Cookers and other Commercial Applications.
Butane (Blue Bottles) – Used in the home and garden for Portable Gas Heaters, Patio Heaters and BBQ’s.


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