These terms and conditions form the basis on which you can visit us and our website. Please read them carefully and print a copy for future use as they contain important information.
GENERAL TERMS AND CONDITIONS
This site is owned and operated by:
Wadebridge, Cornwall, PL27 7HS
VAT Registered No:- 200 1361 86
Copyright and trademark laws protect the contents of this site. You can not reproduce, publish, modify, copy, transmit, or distribute, in any manner, the material on this web site, including text, graphics and code without prior written approval from Logan’s Logs™.
We have taken great care in the preparation of the content of our website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
We are committed to protecting our customers’ privacy. Although our ability to provide our service requires that we collect personal information about our customers, we ensure all information is kept 100% safe and your information will never be passed to any 3rd party.
We will not sell, or pass on any personal information to any other company or organisation, your personal details are safe with Logan’s Logs™.
Our site require customers to provide contact information (example:- name, email, and postal address) and financial information (example:- account or credit card numbers) in connection with your online transaction.
Some pages on this site use “cookies,” which are small files that the site places on your hard drive for identification purposes. These files are used for site registration and recognising you the next time you visit us. Please note that cookies cannot read data off of your hard drive, so you are safe. Your web browser may sometimes notify you when you are receiving a cookies, this gives you the choice to accept it or not. Please note: – If you will not accept cookies, some pages may not fully function and you may not be able to access certain information on our site.
Our site contains links to other web sites. Logan’s Logs™ is not responsible for the privacy practices or the content of other web sites.
When ordering online and creating an account, your email address will be occasionally used for our own marketing purposes. Your email will not be passed onto any third-party companies. You can easily unsubscribe from this marketing by following the unsubscribe link at the top of the email.
Basis of Sale
These Terms and Conditions set out the relationship between Logan’s Logs™ and you, the customer, for the sale of goods. Please ensure that you read and understand our Terms and Conditions as these terms are binding upon placement of an order.
Any orders placed on Logan’s Logs™ web site create a contract between Logan’s Logs™ and the customer placing the order.
You are considered to have placed an order and entered a binding contract with Logan’s Logs™ when you have:
Ticked that you have accepted the Terms and Conditions on the website; and
- You have made payment for the goods ordered.
- When you complete your order you will be issued with an order number. Please quote this order number on any correspondence with Logan’s Logs™.
- Once your order has been placed your goods are consigned for delivery to the address you have provided us. If you want to cancel your order please do so as soon as possible. Goods are usually dispatched on the same or next working day.
If you want to return your goods that have already been delivered, please contact us, and tell us the reason for returning them. We will organise our delivery company to collect your order. It is your responsibility to ensure that the goods are in a suitable condition and location for collection by our courier. This means in the same condition as we delivered them, and in a place that our courier may access easily. We cannot collect the goods if they are placed on gravel. Please call us should you require further help and guidance. You will be refunded for the full value of goods returned to us in a saleable condition less £35.00 + VAT for transport costs per pallet returned.
Right to Cancel
You have the right to cancel this contract within 14 days without giving reason.
The cancellation period will end after 14 days from the date on which your order is delivered.
To exercise your right to cancel, you must inform Logan’s Logs™ of your decision to cancel this contract by by email or letter addressed to:
Email address: firstname.lastname@example.org
Or write to:
Logan’s Logs™, Fairwinds, St Breock, Wadebridge, Cornwall, PL27 7HS
Please note: – you must inform us within the cancelation period as stated above, outside this timescale we cannot offer a refund..
Effects of Cancellation
Where you are unable or unwilling to arrange the return of the goods yourself, or where the goods have been damaged or unpacked from the pallet or nets, or material reduction in value due to your handling of the goods, we will reduce the value of your refund an appropriate value.
Once the product has been dispatched from our premises, you the customer, will be responsible for the costs associated with returning the order to our premises. Where you are unable or unwilling to arrange the return of the order, Logan’s Logs™ will arrange for the return at the following cost:
In the case of the product being returned from the area where delivery costs are included in the price, the amount of £40 +VAT per pallet will be charged.
In the case of the product being returned from an area that requires a delivery surcharge,
£40 + the surcharge value +VAT per pallet will be charged.
We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (including removing logs or nets from the pallets, and not restacking them correctly, and/or damage to packing materials). We will only reduce the refund in this case by the loss of value to the goods.
We will make the refund as soon as possible, and not later than 14 working days after we receive the goods back to our premises.
We will make the refund using the same means of payment as you used for the initial transaction.
We will endeavour to better the price for any identical product found on other web sites, providing:-
The products must be of identical quality;
The product must be available for sale;
The products are not on auction sites;
If you are aware of a cheaper identical product please let us know the web site address. Once confirmed, we will endeavour to reduce our price below that price. We reserve the right to not beat any offer that we believe to be non-genuine.
VAT on domestic log fuel is levied at either the reduced rate of 5% or standard rate of 20% VAT. It is your responsibility to ensure that the correct VAT rate is used on your order. Logan’s Logs™ will not be held responsible for the incorrect application of a VAT rate by a customer.
For full details of the relevant laws please visit HMRC Reference: Notice 701/19 (August 2010). A guide to the appropriate rate is given below. It is YOUR responsibility to ensure that you understand the law regarding VAT. By agreeing to our terms and conditions you certify that your order is compliant with the relevant legislation. Logan’s Logs™ will not be held responsible for inaccuracies in VAT charges.
Intended use: Fuel
Fuel for Domestic customers use will incur the reduced rate of 5% VAT. Business customers may apply the reduced rate for some deliveries provided they satisfy the requirements in the legislation. Where business customers do not satisfy these requirements they are obliged to pay the standard 20% VAT on their order.
Intended use: Other
All other supplies are made at the standard rate of 20% VAT.
Please ensure you make a purchase with the appropriate rate levied. By making a purchase on our web site you are confirming that you have applied the appropriate VAT rate to your order.
Goods supplied should:
Comply with all applicable statutory and regulatory requirements for selling the goods in the United Kingdom.
This does not apply to any defect in the Goods arising from fair wear and tear, wilful damage, accident or negligence (by you or a third party).
We will take all reasonable care to ensure that your order arrives in good condition.
It is your responsibility to ensure that you store your goods in a suitable dry location.
Please note: – Logs do not tolerate damp storage conditions.
Natural Product Disclaimer
Although we endeavor to provide you with a product which is 100% accurate, occasionally you may find a slightly different wood in your delivery.
What do we mean by this?
For example, if you order a metre of hardwood from us, every now and then a couple of softwood logs may slip through with your order and vice versa.
Why does this happen?
At Logan’s we take delivery of a large number of trees for processing on a weekly basis. When an area of forest is felled, occasionally there is a softwood species mixed in with the hardwood trees and vise-versa.
We always try to ensure this never happens, but now and then a log or two may slip through the net.
We hope you enjoy many pleasurable hours burning our hard and softwoods.
The contract between Logan’s Logs™ and the customer will be deemed to be fulfilled on delivery of your order in good condition.
Very Important: – The goods will be considered to be delivered in a good condition where you, the customer, has signed the delivery note confirming the safe delivery of the order.
Where the customer has waived their right to inspect the state of goods by requesting delivery without a signature, the contract will be seen as completed, regardless of the actual state of goods. Delivery will be deemed to have been made at the time stated on the delivery note.
We strongly recommend against customers requesting unattended deliveries.
We use a 3rd party haulier to deliver all orders. Any liability arising from the delivery process lies strictly with the haulier.
Very Important:- All pallet based deliveries are delivered to the kerbside only. While our delivery companies will sometimes place it where you require it, the contract between yourself and Logan’s Logs™ includes delivery to kerbside only. Please ensure that you have the means to move the pallet(s) from the kerbside to a suitable storage location. Please consult the delivery page to see the required access conditions for deliveries.
PLEASE NOTE: Hand pump trucks cannot be used to deliver over Stones, Gravel, Soil, Soft Ground and Gradients. If we are unable to use the hand pump truck, your delivery will be kerbside.
While our delivery driver will endevour to place your delivery where you require it, the contract between yourself and Logan’s Logs™ includes delivery to kerbside only. Please ensure that you have the means to move your goods from the kerbside to a suitable storage location.
Our Lorry Dimensions / Access Requirments
We us an ‘Isuzu Grafter’ for our wood deliveries. When making a wood order at Logan’s please let us know if you think we will have issues delivering to your home. If you can let our sales advisor know if you have a single-track road, low bridge or any other obstacle which you think might cause us issues we can try to deliver your order in a suitable vehicle.
As a basic rule, we ask our customers if they can fit a regular bin lorry down their road, street or lane. This gives us a good indication of how much space we have to make the delivery.
Delivery of up to 4 Cubic Metres of wood.
We can deliver up to 4 Cubic Metres with our standard tipper lorry. Please see the diagram below for our lorry measurements.
Delivery of 5 – 8 Cubic Metres of wood.
We can deliver from 5 to 8 Cubic Metres with our standard tipper lorry plus a trailer. Please see the diagram below for our lorry and trailer measurements.
I live in Cornwall, am I eligible for Free Delivery?
To find out whether your eligible for our free delivery service in Cornwall please refer to the following Post Codes below. If your post code is in our list then you are eligible for Free Delivery.
|Free Delivery Areas|
|Post Codes||Distance by Road (km)||Distance by Road (mi)|
|Postcode TR1||38 km||24 miles|
|Postcode TR2||32 km||20 miles|
|Postcode TR3||41 km||26 miles|
|Postcode TR4||41 km||26 miles|
|Postcode TR5||22 km||26 miles|
|Postcode TR6||35 km||22 miles|
|Postcode TR7||26 km||16 miles|
|Postcode TR8||26 km||16 miles|
|Postcode TR9||11 km||7 miles|
|Postcode TR10||54 km||34 miles|
|Postcode TR11||56 km||35 miles|
|Postcode TR12||70 km||44 miles|
|Postcode TR13||56 km||35 miles|
|Postcode TR14||56 km||35 miles|
|Postcode TR15||48 km||30 miles|
|Postcode TR16||48 km||30 miles|
|Postcode TR17||70 km||44 miles|
|Postcode TR18||77 km||48 miles|
|Postcode TR19||84 km||52 miles|
|Postcode TR20||84 km||42 miles|
|Postcode TR26||71 km||44 miles|
|Postcode TR27||64 km||40 miles|
|Postcode EX23||53 km||33 miles|
|Postcode PL10||61 km||38 miles|
|Postcode PL11||51 km||32 miles|
|Postcode PL12||58 km||36 miles|
|Postcode PL13||40 km||25 miles|
|Postcode PL14||35 km||22 miles|
|Postcode PL15||42 km||26 miles|
|Postcode PL16||61 km||38 miles|
|Postcode PL17||51 km||32 miles|
|Postcode PL18||61 km||38 miles|
|Postcode PL19||64 km||40 miles|
|Postcode PL22||26 km||16 miles|
|Postcode PL23||32 km||20 miles|
|Postcode PL24||29 km||18 miles|
|Postcode PL25||32 km||25 miles|
|Postcode PL26||24 km||15 miles|
|Postcode PL27||3 km||2 miles|
|Postcode PL28||13 km||8 miles|
|Postcode PL29||14 km||9 miles|
|Postcode PL30||16 km||10 miles|
|Postcode PL31||14 km||9 miles|
|Postcode PL32||22 km||14 miles|
|Postcode PL33||16 km||10 miles|
|Postcode PL34||23 km||14 miles|
|Postcode PL35||27 km||17 miles|
|Areas that come with a £10 Charge|
|Post Codes||Distance by Road (km)||Distance by Road (mi)|
|Postcode EX22||72 km||45 miles|
|Postcode PL1||64 km||40 miles|
|Postcode PL2||72 km||45 miles|
|Postcode PL3||72 km||45 miles|
|Postcode PL4||70 km||44 miles|
|Postcode PL5||61 km||38 miles|
|Postcode PL6||70 km||44 miles|
|Postcode PL7||75 km||47 miles|
|Postcode PL8||80 km||50 miles|
|Postcode PL9||75 km||47 miles|
Damage during the Delivery Process
Where your order has received some level of damage in transit it is imperative that you mark what damage has occurred on the delivery note that the driver provides you. Logan’s Logs™ will only refund for the amount of product that is lost/unusable and/or in cases where the bag has significant damage (for example ripped along its length and a substantial amount of product lost (over 20%)
Where damages have been indicated on the delivery note, Logan’s Logs™ will refund you the value of the goods indicated as damaged.
Where damages are not indicated on the delivery note Logan’s Logs™ are not able to offer any refund where the customer could reasonably have seen or noticed the damages after a visual inspection of the pallet/goods, or where the customer requested an unattended delivery.
If there is damage on your order that was not signed off on a delivery note and that could not reasonably have been discovered by a visual inspection on delivery, then the customer may apply for a refund for the damages provided they are able to:
Provide evidence of the damage in photographic form;
Provide evidence that the damage could not have been reasonably discovered by a visual inspection of the goods on delivery;
Provide notification of the damages to Logan’s Logs™ within 24 hours of the delivery, e mail address: – email@example.com
Please note that in all cases the delivery timeframes given are guides only. Logan’s Logs™ will not be held liable, if for whatever reason, a delivery does not arrive within an expected period.
All orders received on a standard working day prior to 1pm are dispatched that day, subject to stock availability. Logan’s Logs™ endeavors to maintain a positive stock balance on all lines throughout the year. Where Logan’s Logs™ are expecting a temporary unavailability of stock, we will contact the customer and advise of a delivery date, or offer a full refund if payment has been taken.
Standard Delivery – Orders placed on a standard delivery basis for delivery within mainland England and Wales will typically arrive on the third working day, including the day of dispatch (i.e. Monday pre 1pm order should be delivered on Wednesday). Deliveries to areas outside mainland England and Wales can take longer than 3 working days, but should not take longer than 5 working days.
Next Day delivery – orders placed on Next Day delivery will be delivered the next working day after dispatch day.
It is your responsibility to ensure that there’s suitable access to the delivery location. Where a delivery is attempted, but is unable to complete due to a lack of access that you could have reasonably been expected to anticipate, we will charge a redelivery fee of at least £20 + VAT per pallet.
It is your responsibility to ensure that the address and delivery instructions you provide are correct. Where the address or instructions are and not clear and our haulier cannot reasonably be expected to find the delivery location from the instructions provided, we reserve the right to charge a redelivery fee of at least £20 + VAT.
Faulty Goods and Returns
It is your responsibility to ensure that the goods are suitable for the use to which you intend using them.
In the unlikely event that the goods provided do not conform to these terms, please let us know. If the goods do not conform we will:
Remove the goods at our cost and provide you with a full refund for the value of the goods that have been removed; or
Replace the goods at our cost.
Not happy with goods delivered. If you are not happy with the goods delivered, but the goods do conform to our descriptions and you would like to return the goods we will collect the goods and provide a refund to you provided:
The goods are returned to us in a saleable condition;
The pallet/consignment is complete.
We will refund you the full value of the goods returned to us less £40 + VAT per pallet for the transport costs incurred (and shipping surcharges where they occur), returning the goods to our warehouse.
Our terms and conditions apply to any replacement goods that we may send you.
If your order is being returned to us, it is your responsibility to ensure adequate access for our haulier to collect the goods. Where appropriate access is not given, we will pass on any additional haulage costs to you.
Limitation of Liability
If either party fails to comply with these terms, neither party shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these terms.
Neither party shall be responsible for losses that result from our failure to comply with these terms including, but not limited to losses that fall into the following categories:
- Loss of Business;
- Loss of income or revenue;
- Loss of anticipated savings;
- Any waste of time; or
- Any loss due to the sourcing of replacement goods from another provider.
- This clause does not include or limit in any way our liability for:
- Death or personal injury caused by our negligence; or
- Fraud or fraudulent misrepresentation;
- Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982; or
- Losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability; or
- Any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
- We will not be liable for any consequential loss or indirect loss suffered by you, or by anyone to whom you have supplied the goods.
- We will not be liable for losses or damages resulting from the use of the goods for purposes for which the specification and manner of goods or delivery are not suitable.
- We will not be liable for any losses or damages to property or persons that may occur during the delivery process. Liability for delivery process losses or damages rest with our contracted haulier.
Where Logan’s Logs™ are offering Special Offers. The size of our Logs on offer may vary between 8 and 10 Inch depending on stock availability.